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Tenant requests for any services involving temperature control, lights out, plumbing, electrical, etc. problems should be directed to the Administration Office by E-MAIL. Your request will be dispatched so that your issue is resolved quickly. You will be updated by e-mail when your work order has been completed. If you wish to report issues personally please contact our Tenant Services Coordinator in our Administration Office at 416-289 6628.

Garbage Collection

  1. Garbage collection is scheduled daily Monday to Saturday 6:30 pm to 8:30 pm. If you take your garbage down to the dock area, please ensure that recycling and garbage are placed in the proper container and are not on the dock floor.
  2. Restaurant Tenants are responsible for their own garbage removal. Please ensure that garbage is deposited in a clean and safe manner. Grease bins on the loading dock areas are handled by a premier supplier of contract cleaning services. Care and maintenance of the grease traps in the tenant units is the responsibility of the tenant.


We have recycling containers for glass, cans, etc. in the loading dock areas. Please read the labels on these containers to ensure that the proper items are put in the containers to ensure they are not contaminated.



The use of our loading dock for large or after hours deliveries should be arranged by calling the Administration Office to ensure access into the building. No deliveries will be allowed after-hours without prior approval. Any large moves or heavy items are required to be completed after-hours.

Mail Service

Each tenant at Terry Town Plaza has his individual Mailbox located at his own entrance.


Our security team is on-site 24 hours a day providing interior and exterior mobile patrol, close circuit television camera surveillance, crime prevention and intervention and emergency medical assistance. The security office is located on the basement floor. We offer an after-hours security escort service. Please call 416-289 6628 to make your request.